Account review

Before you can accept live payments, your business goes through a short verification review (KYB). Test mode needs no review, so you can build and test the full flow first, then submit for review when you are ready to go live.

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Approval checklist

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Review process

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How long does it take?

Reviews are usually completed within a day. You will get an email the moment the review is complete or if we need a change.

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What happens after the review?

• Approved: your account can start accepting live payments.
• Changes requested: fix the flagged items, then resubmit from the same place you started.

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Where do I start?

Open Go live and start Verify your business, or go to Payments → Payout account. Verification and payout setup are part of the same go-live flow.

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What information is needed?

• Your legal name, or your business entity name
• Your product name and its website URL
• A short description of your business and how you operate
• A description of the products you intend to sell
• Your country of tax residence

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Common reasons for a change request

1. Support email mismatch: the email in your business details does not match the one on your website.
2. Website not reachable: your site is down, password-protected, or returning errors during review.
3. Missing legal pages: your website needs a Privacy Policy and Terms.
4. False information: fake reviews, testimonials, or inflated counts on your website.
5. Product not ready: if your product is not live yet, keep using Test mode until it is.

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Why we review accounts

We review accounts to keep the platform legitimate and compliant. As your Merchant of Record we are the legal seller, so a light review up front protects both sides against fraud, misuse, and high-risk activity.

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Product guidelines

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Acceptable products

Examples of products we support

We support digital goods and services that we can sell as your Merchant of Record. Examples:

• Software and SaaS
• Digital subscriptions and memberships
• eBooks and PDFs
• Design assets and templates
• Photos, audio, and video
• Online courses

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Prohibited and high-risk products

Not supported

• Adult or sexually explicit content of any kind, including AI-generated
• Deepfake, face-swap, or face-manipulation tools
• Illegal or age-restricted goods (drugs, weapons, alcohol, tobacco, vaping)
• Counterfeit goods, or content you do not hold the rights or license to
• Regulated financial services (gambling, lending, debt relief, banking)
• Spyware, stalkerware, or covert monitoring apps
• Multi-level marketing, pyramid, or similar schemes
• Physical goods (we are a digital Merchant of Record)
• Anything our payment or banking partners consider too high-risk

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Restricted (extra due diligence)

Reviewed case by case

• Services such as marketing, design, development, and consulting
• Job boards and paid advertising placements
• API reselling (established resellers only, with prior-processor and chargeback history)

If you are unsure whether your product qualifies, contact support with a short description before you start selling. The full Terms govern in all cases.

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Customer support requirements

Good support is a requirement for every merchant.

• A visible support email is required, on your public website and in your dashboard.
• Use a branded support email. If your product is MintAI, use support@mintai.com, not a generic address.
• Buyers must be able to cancel a subscription from your product or from the link in their receipt. See Subscriptions.
• Respond to customer requests promptly. If a buyer cannot reach you, we may issue a refund on your behalf.

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Next steps