Account review

Before you can accept live payments, your business goes through a short verification review (KYB, short for know your business). Test mode needs no review, so you can build and test the full flow first, then submit for review when you are ready to go live.

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Approval checklist

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Review process

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Review time

Reviews are usually done within 24 to 48 hours. You will get an email when the review is complete or if we need a change.

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Review outcomes

• Approved: your account can start accepting live payments.
• Changes requested: fix the flagged items, then resubmit from the same place you started.

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Where to start

Open Go live and start Verify your business.

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Information you provide

• Your legal name, or your business entity name
• Your product name and its website URL
• A short description of your business and how you operate
• A description of the products you intend to sell
• Your country of tax residence

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Businesses managed by a platform

A client’s business files its own review. Its platform may file the review for the client, and our reviewers see that the platform filed it. The identity check is the client’s alone. Another app of the same company is verified with that company, and we review only its product.

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Common reasons for a change request

1. Support email mismatch: the email in your business details does not match the one on your website.
2. Website not reachable: your site is down, password-protected, or returning errors during review.
3. Missing legal pages: your website needs a Privacy Policy and Terms.
4. False information: fake reviews, testimonials, or inflated counts on your website.
5. Product not ready: if your product is not live yet, keep using Test mode until it is.

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Reasons for the review

We review accounts to keep the platform legitimate and compliant. As your merchant of record we are the legal seller, so a light review up front protects both sides against fraud, misuse, and high-risk activity.

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Product guidelines

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Acceptable products

Examples of products we support

We support digital goods and services that we can sell as your merchant of record. Examples:

• Software and SaaS
• Digital subscriptions and memberships
• eBooks and PDFs
• Design assets and templates
• Photos, audio, and video
• Online courses

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Prohibited and high-risk products

Not supported

• Adult or sexually explicit content of any kind, including AI-generated
• Deepfake, face-swap, or face-manipulation tools
• Drugs and supplements, weapons, alcohol, tobacco, vaping, and other illegal or adults-only goods
• Counterfeit goods, or content you do not hold the rights or license to
• Gambling, financial advice, and regulated financial services (lending, debt relief, banking)
• Spyware, stalkerware, or covert monitoring apps
• Multi-level marketing, pyramid, or similar schemes
• Data scraping and engagement farming
• Physical goods (we are a digital merchant of record)
• Anything our payment or banking partners consider too high-risk

An application for a product on this list is refused, not reviewed.

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Reviewed case by case

Reviewed case by case

• Services such as marketing, design, development, and consulting
• Job boards and paid advertising placements
• API reselling (established resellers only, with prior-processor and chargeback history)

If you are unsure whether your product qualifies, contact support with a short description before you start selling. The full Terms govern in all cases.

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Customer support requirements

Good support is a requirement for every merchant.

• A visible support email is required, on your public website and in your dashboard.
• Use a branded support email. If your product is MintAI, use support@mintai.com, not a generic address.
• Buyers must be able to cancel a subscription. A buyer cancels by contacting you, or in your own software or app. See Subscriptions.
• Respond to customer requests promptly. If a buyer cannot reach you, we may issue a refund on your behalf.

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Next steps