Why was I charged by AgentaOS?

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A charge from AgentaOS

This charge is for a digital product or subscription you bought. AgentaOS is the Merchant of Record that handled the payment on the seller’s behalf, so our name appears on your statement instead of theirs. This is normal and expected.

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Find your purchase

If you use more than one email address, try the others, you may have purchased with a different one.

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I still do not recognize the charge

Contact us with the exact amount, the date it appeared, and the last 4 digits of the card or account charged. We will identify the product and seller for you.

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I want to cancel a subscription

Use the cancellation link in your receipt, or contact the seller directly with the support details on their website or receipt. Cancelling stops future renewals, and you keep access until the end of the period you already paid for.

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I want a refund

Refund policies are set by each seller. Contact the seller first, using the support email on their website or your receipt. If the seller does not respond within 7 days, contact us and we will help.

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I think this charge is fraudulent

If you believe your payment details were used without your permission, contact us immediately with the amount, the date, and the last 4 digits of the card.

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Why does it say “AgentaOS” and not the seller?

AgentaOS is the Merchant of Record, the legal seller on the transaction, so our name appears on your statement instead of the seller’s. Learn more about Merchant of Record.