> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentaos.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account review

> How business verification works before you accept live payments, and what you need to get approved.

Before you can accept live payments, your business goes through a short verification review (KYB). Test mode needs no review, so you can build and test the full flow first, then submit for review when you are ready to go live.

<Tip>
  The fastest approvals happen when your product is already live, your legal pages are visible, and your support email matches the one shown on your website.
</Tip>

## Approval checklist

| Requirement                  | Details                                                                                                      |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------ |
| **Product is live**          | Your product is ready for real customers. Still building? Use [Test mode](/getting-started/test-mode) first. |
| **No false information**     | No fake reviews, testimonials, or inflated user or customer counts on your website.                          |
| **Privacy Policy and Terms** | Both legal pages must be present and reachable on your website.                                              |
| **Product clearly visible**  | We must be able to understand what you are selling from your website or landing page.                        |
| **No trademark conflicts**   | Your product name must not infringe an existing trademark or create customer confusion.                      |
| **Pricing is visible**       | Your pricing must be clearly displayed and easy to find.                                                     |
| **Acceptable use**           | No high-risk, illegitimate, or prohibited use cases (see below).                                             |
| **Support email**            | A reachable support email, shown on your website and on receipts.                                            |

## Review process

### How long does it take?

Reviews are usually completed within a day. You will get an email the moment the review is complete or if we need a change.

### What happens after the review?

* **Approved:** your account can start accepting live payments.
* **Changes requested:** fix the flagged items, then resubmit from the same place you started.

### Where do I start?

Open **Go live** and start **Verify your business**, or go to **Payments → Payout account**. Verification and payout setup are part of the same go-live flow.

<Frame caption="The Go live tracker: run a test payment, verify your business, then add a payout account.">
  <img src="https://mintcdn.com/agentokratia/ZBDHR634pqLQF4mx/images/product/go-live.png?fit=max&auto=format&n=ZBDHR634pqLQF4mx&q=85&s=4fbc1909fbd796e7ec3f8a56c07ae75f" alt="Go live checklist with Verify your business in review" width="685" height="392" data-path="images/product/go-live.png" />
</Frame>

### What information is needed?

* Your legal name, or your business entity name
* Your product name and its website URL
* A short description of your business and how you operate
* A description of the products you intend to sell
* Your country of tax residence

### Common reasons for a change request

1. **Support email mismatch:** the email in your business details does not match the one on your website.
2. **Website not reachable:** your site is down, password-protected, or returning errors during review.
3. **Missing legal pages:** your website needs a Privacy Policy and Terms.
4. **False information:** fake reviews, testimonials, or inflated counts on your website.
5. **Product not ready:** if your product is not live yet, keep using [Test mode](/getting-started/test-mode) until it is.

## Why we review accounts

We review accounts to keep the platform legitimate and compliant. As your Merchant of Record we are the legal seller, so a light review up front protects both sides against fraud, misuse, and high-risk activity.

## Product guidelines

### Acceptable products

<Accordion title="Examples of products we support">
  We support digital goods and services that we can sell as your Merchant of Record. Examples:

  * Software and SaaS
  * Digital subscriptions and memberships
  * eBooks and PDFs
  * Design assets and templates
  * Photos, audio, and video
  * Online courses
</Accordion>

### Prohibited and high-risk products

<Warning>
  Selling a prohibited product, or otherwise violating our terms, can place your account in review or lead to suspension.
</Warning>

<Accordion title="Not supported">
  * Adult or sexually explicit content of any kind, including AI-generated
  * Deepfake, face-swap, or face-manipulation tools
  * Illegal or age-restricted goods (drugs, weapons, alcohol, tobacco, vaping)
  * Counterfeit goods, or content you do not hold the rights or license to
  * Regulated financial services (gambling, lending, debt relief, banking)
  * Spyware, stalkerware, or covert monitoring apps
  * Multi-level marketing, pyramid, or similar schemes
  * Physical goods (we are a digital Merchant of Record)
  * Anything our payment or banking partners consider too high-risk
</Accordion>

### Restricted (extra due diligence)

<Accordion title="Reviewed case by case">
  * Services such as marketing, design, development, and consulting
  * Job boards and paid advertising placements
  * API reselling (established resellers only, with prior-processor and chargeback history)
</Accordion>

If you are unsure whether your product qualifies, contact support with a short description before you start selling. The full [Terms](https://agentaos.ai) govern in all cases.

## Customer support requirements

Good support is a requirement for every merchant.

* **A visible support email is required**, on your public website and in your dashboard.
* **Use a branded support email.** If your product is `MintAI`, use `support@mintai.com`, not a generic address.
* **Buyers must be able to cancel a subscription** from your product or from the link in their receipt. See [Subscriptions](/payments/subscriptions).
* **Respond to customer requests promptly.** If a buyer cannot reach you, we may issue a refund on your behalf.

## Next steps

<CardGroup cols={2}>
  <Card title="Going live" icon="rocket" href="/guides/go-live">
    The full path from test mode to your first live payment.
  </Card>

  <Card title="How Merchant of Record works" icon="handshake" href="/mor/how-it-works">
    Why we review, and what we take on as the legal seller.
  </Card>
</CardGroup>